Is the material sturdy and safe?

Absolutely. The coin body is die-cast from high-density zinc alloy (zinc alloy), a material widely used in military and corporate challenge coins for its rigidity, weight feel, and corrosion resistance. The zinc alloy base delivers a hardness of approximately HRB 70–85, meaning it resists scratching, denting, and everyday wear far better than soft-metal or plastic alternatives.

Material Performance Data:

Why zinc alloy matters for custom challenge coins:

•  Weight: At ~25 g per piece, the coin has a satisfying heft that signals quality—lightweight plastic medals feel cheap in comparison.

•  Detail retention: Zinc alloy captures fine relief features down to 0.2 mm line width, which is essential for the cobra scale texture and USB connector ribbing.

•  Enamel compatibility: The soft enamel process fills recessed areas with colored epoxy, then the surface is polished flush with the metal, leaving the high points naturally exposed and shiny.

•  Safety compliance: All materials used—zinc alloy, soft enamel pigment, and surface treatment—are REACH and RoHS certified. No heavy metals like lead or cadmium are introduced.

Can I put my own logo or design on it?

Yes—100% customizable. While this listing features the cybersecurity-themed cobra + USB privacy design, your actual order can carry any artwork, logo, text, or theme you need. We work with you from concept to finished product.

Customization Options at a Glance:

Design File Requirements:

•  Vector formats preferred: AI, EPS, CDR, PDF. High-res raster (300+ DPI) accepted for simpler designs.

•  Minimum line thickness for metal relief: 0.3 mm; for text engraving: 0.5 mm.

•  Free design assistance available—send us a sketch or reference image and our team will draft the die-ready artwork.

•  Sample confirmation before mass production: a physical strike sample is provided for approval (sample fee applies, refundable on first bulk order).

The showcased “WE VALUE YOUR PRIVACY” coin is one example. We have produced custom challenge coins for Fortune 500 IT companies, cybersecurity start-ups, data protection agencies, and tech conference organizers. Your design, your message, your theme.

How long does delivery take? Is the packaging safe for distribution?

We pack every coin with commercial-grade protection and offer multiple shipping options to match your budget and timeline.

Packaging Details:

•  Individual: Each coin wrapped in soft tissue paper or polybag to prevent surface scratches.

•  Bulk: Coins stacked with foam separators inside corrugated cardboard boxes.

•  Retail-ready: Optional individual velvet pouch (black, red, navy) or acrylic display stand at extra cost.

•  Ribbon mounting: If ordered with a hanger ring and ribbon, coins are pre-assembled and ribbon-attached before packing.

Shipping Options & Lead Times:

Additional Shipping Notes:

•  All shipments include commercial invoice, packing list, and certificate of origin for customs clearance.

•  DDP (Delivered Duty Paid) service available for most destinations—no surprise import fees for the buyer.

•  Dropshipping / direct-to-customer fulfillment supported—we can ship individually to your end customers with your branding on the package.

•  Production lead time: 10–15 working days (art approval + die-making + production + quality check). Total door-to-door = production + shipping time above.

Q: What is the minimum order quantity (MOQ) for custom challenge coins?

A: Our standard MOQ is 100 pieces per design. For smaller quantities (50–99 pieces), contact us for feasibility—rush service may apply with a small setup surcharge. For orders of 500 pieces or more, per-unit pricing drops significantly (see wholesale tier pricing sheet).

Q: How long does it take from order to delivery?

A: Total lead time = 10–15 working days for production (artwork approval → mold making → die-casting → enamel filling → polishing → QC) + shipping time. Express shipping (DHL/FedEx) takes 3–7 working days. Count on approximately 15–22 working days door-to-door for most international orders.

Q: Can I get a sample before placing a bulk order?

A: Yes. A physical strike sample (same process as mass production) costs USD 50–100 depending on design complexity, plus shipping. The sample fee is fully refundable upon your first bulk order of 200 pieces or more. Turnaround for sample: 7–10 working days.

Q: What file format do you need for custom artwork?

A: Vector formats (AI, EPS, CDR, PDF with vector layers) are preferred for best results. High-resolution raster images (JPG/PNG at 300+ DPI, minimum 2000×2000 px) are acceptable for simpler designs. If you only have a sketch or concept, our in-house design team can create the die-ready art file free of charge.

Q: Can the back of the coin be customized too?

A: Absolutely. Both front and back can carry independent designs—full relief, laser engraving, or any combination. The back is included in the same MOQ and same production timeframe. No separate mold fee for customizing the reverse side.

Q: What surface finish options are available?

A: Standard finish is bright polished (shiny, mirror-like). Alternatives include: antique bronze (dark patina), antique silver, matte/satin, sandblast texture, electroplated gold (24K), electroplated nickel, and two-tone mixed finishes. Each finish option carries the same MOQ of 100 pieces. Select your finish before production begins.

Q: Is this coin safe to carry daily? Will the enamel fall out?

A: Yes to safe, no to enamel falling out. The coin is REACH and RoHS certified—no restricted heavy metals. Soft enamel is mechanically locked into the recessed grooves of the die-cast metal body. Under normal handling and display, the enamel infill will remain intact for years. We have tested 500+ pieces for drop, scratch, and abrasion resistance with zero enamel detachment.

Q: Can you add a hanger and ribbon for wearing?

A: Yes. A nickel-plated or gold-plated hanger ring can be attached at the top edge. Custom ribbons with your logo screen-printed or woven are available (ribbon MOQ: 500 pieces, 100 pieces for standard solid-color ribbon). The coin + ring assembly and ribbon mounting are done before shipping.

Q: What payment methods do you accept?

A: We accept T/T (bank wire transfer), PayPal, Western Union, and Alibaba Trade Assurance for order security. For first-time clients, a 50% deposit is required to start production, with the remaining 50% balance due before shipment. Long-term partners may qualify for more favorable payment terms (30% deposit, 70% balance).

Q: Do you offer volume discounts for bulk orders?

A: Yes, tiered pricing applies:
• 100–499 pieces: standard wholesale price
• 500–999 pieces: approx. 5–8% discount from standard
• 1,000–2,999 pieces: approx. 10–15% discount
• 3,000+ pieces: negotiable, contact us for a custom quote
Pricing includes mold setup, material, labor, and basic packaging. Ribbon, display stand, and custom packaging are quoted separately.