Is this material durable and safe?

Each birthday coin is built from solid zinc alloy (Zamak 3 grade) — the same material trusted by military challenge coin programs and premium commemorative medal manufacturers worldwide. This is not paper, plastic, or a sticker — it is a die-struck metal coin designed to last for years as a meaningful keepsake.

Compared to paper birthday cards (disposable after one use), plastic party favors (fragile, low perceived value), or wooden tokens (limited detail resolution), this zinc alloy coin offers a premium metal feel at a wholesale price point that makes it viable for bulk party favors and corporate programs. The gold plating resists fingerprints and surface wear, and the enamel colors stay vibrant without fading for years of shelf display.

Can I customize the design and text?

Yes — every element of this birthday coin can be customized. Whether you need a specific birthday theme illustration, the recipient's name and age, a corporate logo, or your own blessing text, we can produce it with the same zinc alloy die-cast and color enamel process.

We provide free artwork assistance — send us your sketch, reference image, or logo, and our in-house design team will prepare a die-struck mockup with color mapping within 1–2 working days. Accepted file formats: AI, PDF, CDR, EPS, or high-res PNG (300 DPI min). No design experience required on your side.

Batch size recommendations by use case:

· Small family birthday parties: 50–200 pieces per order — enough for 10–40 guests at 5 pieces each

· School / kindergarten birthday programs: 500–2,000 pieces per order — distribute to classmates as party favors

· Corporate birthday welfare: 1,000–5,000 pieces per order — quarterly employee birthday gifts

· Event organizers / party planners: 5,000–20,000 pieces per order — bulk milestone event favors

How is it packed and how fast can I get it?

Each birthday coin ships in an individual clear plastic protective capsule (48 mm diameter) to prevent surface scratching during transit. Multiple capsules are then packed in foam-layered export cartons with reinforced corners. Standard carton holds 100–200 pieces depending on accessory configuration.

Packaging details:

· Standard: each coin in a clear protective capsule, bulk-packed in foam-layered export carton

· Gift-ready: single coin in velvet pouch or leatherette box with foam insert (add $0.50–$1.20 per unit depending on packaging tier)

· Bulk: 100 coins per poly bag, 5 bags per carton (500 pieces/carton) — lowest cost per piece

· Custom: branded gift box with logo printing, ribbon tie, and custom insert tray (MOQ: 1,000 sets)

All export shipments include commercial invoice, packing list, and certificate of origin. CE marking and REACH/RoHS compliance documentation provided upon request. We support DDP (Delivered Duty Paid) terms for first-time importers in the US, UK, Germany, France, and Australia — no customs hassle on your end.

· Dropshipping: we can ship individual orders directly to your end customers with your branding on the shipping label

· Fulfillment-ready: pre-packaged with SKU barcode labels for Amazon FBA or 3PL warehouse receiving

Q1: What is the minimum order quantity (MOQ) for custom birthday coins?

MOQ is 100 pieces per design for standard zinc alloy challenge coins with enamel fill. For smaller test runs, we offer a sample service — see Q9 below.

Q2: How long does production take?

Standard production lead time is 10–15 working days after artwork approval. Add 2–3 working days for mold making (if new mold required) and 3–7 working days for express shipping. Total door-to-door: approximately 15–25 working days.

Q3: Can I use my own design or do I need to buy your design?

You own 100% of your artwork. We produce based on your vector files (AI, PDF, CDR, EPS) or reference images. Alternatively, our in-house design team can create a custom birthday theme from scratch — free of charge for orders of 200+ pieces. All digital mockups are provided before production begins, and you can request up to 3 rounds of revisions.

Q4: How do I clean and maintain these coins?

Wipe with a soft dry cloth or microfiber towel. For fingerprints or smudges on the gold plating, use a slightly damp cloth with mild soap and dry immediately. Do not use abrasive cleaners, alcohol wipes, or ultrasonic cleaners — they may damage the enamel fill or accelerate plating wear. Stored in the provided capsule, the coin retains its luster for 5+ years.

Q5: What sizes are available beyond the standard 1.5" (38 mm)?

We currently support: 1.25" (32 mm), 1.5" (38 mm — standard), 1.75" (44 mm), 2" (51 mm), 2.5" (64 mm), and 3" (76 mm). Non-standard sizes require a new tooling mold at $50–$120 depending on complexity and size. The same MOQ of 100 pieces applies.

Q6: Are these coins safe for children?

Yes. Our zinc alloy birthday coins are REACH and RoHS certified — they contain no lead, cadmium, phthalates, or other restricted substances. The enamel fill is non-toxic and food-contact safe. The coin edge is smooth with no sharp burrs. Recommended for children aged 3 years and above due to the coin's small size (1.5"/38 mm diameter) which presents a choking hazard for infants.

Q7: Can these coins be used outdoors or in humid environments?

The gold electroplating provides moderate corrosion resistance. For indoor display and occasional outdoor use (party setting, same-day event), the coin performs well. However, extended outdoor exposure (direct sunlight + rain) will accelerate plating wear. We recommend the antique bronze or matte finish for outdoor or humid-environment applications, as these surfaces show less visible wear. Storage temperature: -30°C to +60°C.

Q8: What is your warranty / return policy?

We offer a 100% quality guarantee: if the finished product doesn't match the approved artwork mockup, we re-produce at no cost. For manufacturing defects (cracked enamel, peeling plating, incorrect size), we offer free replacement within 30 days of delivery. Claims must be supported by photos. Normal wear from handling is not covered.

Q9: Can I order samples before placing a bulk order?

Yes. Sample service: $50 for 1 coin with existing mold (standard birthday theme), or $80–$120 for a fully customized sample with your artwork. Sample lead time: 7–10 working days. Sample cost is fully refundable upon placing a bulk order of 500+ pieces. Shipping cost for samples is not included.

Q10: What payment methods do you accept?

We accept T/T bank transfer (preferred for orders over $1,000), PayPal (for samples and small orders under $500), Western Union, Trade Assurance (Alibaba), and L/C for large-volume orders over $20,000. Payment terms: 50% deposit to start production, 50% balance before shipment (or against copy of B/L for L/C).